FAQs
🚚 Shipping & Fulfillment
Carefully Prepared. Reliably Delivered.
At Vellure, we believe your shopping experience should feel simple and dependable from checkout to delivery. Every order is handled with care, prepared for shipment, and supported with clear communication along the way.
🕒 Processing Time
Orders are typically processed within 3–5 business days.
During this time, our team:
- Reviews and verifies your order
- Carefully prepares and packages your items
- Gets your order ready for secure shipment
We take the time to prepare each order properly so it reaches you safely and in good condition.
🌍 Delivery Estimates
🇺🇸 United States
- Shipped through trusted delivery carriers
- Estimated arrival: 15–20 business days after processing
🌎 International Orders
- Estimated arrival: 15–30 business days after processing
- Delivery times may vary depending on your location, customs, and local carrier handling
Please keep in mind that weather, holidays, customs clearance, carrier delays, and other circumstances outside our control may occasionally affect delivery times.
🔎 Track Your Order
Once your order has been shipped, you’ll receive a shipping confirmation email with tracking information.
Use your tracking details to follow your package and stay updated throughout its journey.
✏️ Order Changes & Cancellations
Need to make a change to your order?
Please contact our support team within 24 hours of placing your order.
- To cancel: Email us with the subject line “Order Cancellation Request”
- To update your shipping information: Contact us within 24 hours of placing your order
Please note that changes cannot be guaranteed once an order has been processed or dispatched.
🚪 Missed Deliveries & Returned Packages
Delivery attempts are managed by the shipping carrier and may vary depending on your location.
If a package cannot be delivered and is returned to the sender, our support team will help you review the available options. Additional shipping charges may apply for a new shipment.
To help avoid delivery issues, please make sure your shipping information is accurate when placing your order.
💫 Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Send us:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Our team will review your request and work with you toward an appropriate solution.
🤝 Our Promise to You
We value your trust and want every Vellure order to be a positive experience.
If you have questions about shipping, tracking, delivery, or your order, our support team is here to help.
⏳ We aim to respond within 24 hours.